How does bug-fixing work?
- If you’ve found a bug in our product, please inform us by writing to email@example.com, we’ll answer in 24 hours.
- Your bug report will be assigned a priority and put in a queue.
- Depending on a bug it might be fixed in few days or even hours.
- Thanks to our software distribution system getting an update is very easy.
How does support work?
- First, you need to register to get an account.
- If you’re experiencing a problem with one of our products or have a general question, you need to inform us at firstname.lastname@example.org
- We’ll answer in 8 hours current or next business day (10 to 18:00 GMT+2). See Terms of support.
- White label allows to remove or substitute all NextGIS logos, service links and mentions with your company ones.
- Can only be applied to NextGIS Web Standard or Extended.
- +€3000 to the price, one time.
Pre-sale testing policy for on-premise products.
- We don’t offer pre-sale testing option for your own servers.
- We guarantee the success of installation if conditions and recommendations are met.
- You can test functionality: