How does support work?

Terms of Support
  1. Buy a Premium subscription or on-premise software.
  2. Please state your question or problem by reviewing the Terms of Support before doing so.
  3. Send a message to
  4. Follow the “one question, one request” rule.
  5. We will respond within eight business hours.

What’s included in support?

  1. Checking and fixing bugs.
  2. Answers to questions about using the software.
  3. Help with installation.

More info

There is no support on the free plan. If you are not our customer, we cannot offer technical support for our products. To get acquainted with the platform, use: