FAQ
How does bug fixing work?
- If you find a bug in our product, please message us at support@nextgis.com. We will respond within 24 hours. See Support for more information.
- Your bug report is prioritized, and we begin working on it immediately.
- Depending on the complexity of the bug, you will receive a fixed version within a few days.
- Thanks to our software distribution system, installing the fixed version requires minimum effort.
How does support work?
- Register and get NextGIS ID.
- See Terms of Support.
- Email us at support@nextgis.com if you have any questions about:
- available functionality and how to use NextGIS software;
- errors when using NextGIS software or uploading data;
- We will respond ASAP.
Does NextGIS client software work with On-Premise products?
Yes. NextGIS Mobile, NextGIS Formbuilder, NextGIS Connect.
White label
- White label allows you to remove all NextGIS logos, service links and mentions, or replace them with your own company’s branding.
- Available for NextGIS Enterprise clients at no additional cost and for Standard and Extended clients for a one-time payment of €3000.
Testing
NextGIS Web Standard and Extended
- Software testing on client’s servers prior to purchase is not available.
- We guarantee successful installation if you follow our instructions and recommendations.
- Functional testing before purchase can be performed:
NextGIS Web Enterprise
- Software for testing on client’s own servers is provided.
- Assistance with testing is available from NextGIS specialists.
- A payment guarantee letter is required prior to testing (standard template is provided).
- Maximum testing period: 3 calendar months.