How does support work?

1. Buy a Premium subscription or on-premise software.
2. Please state your question or problem by reviewing the Terms of Support before doing so.
3. Send a message to support@nextgis.com.
4. Follow the “one question, one request” rule.
5. We will respond within eight business hours.

What’s included in support?

1. Checking and fixing bugs.
2. Answers to questions about using the software.
3. Help with installation.

There is no support on the free plan. If you are not our customer, we cannot offer technical support for our products. To get acquainted with the platform, use:

• our public documentation;
• YouTube channel with video tutorials;
• Telegram-chat for public discussion of NextGIS software.